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Terms & Conditions

The following conditions form the basis of your contract with Etnika Ltd (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Clients booking by telephone, directly at our office, through our website or by e-mail will be deemed to have read and accepted the Booking Terms Conditions set hereof on www.etnikatravel.com website. Clients who processed their booking via third parties [such as agents, other representatives, family members] will be deemed to have read and accepted the Booking Terms Conditions set hereof on the www.etnikatravel.com website.

All communications by Etnika Travel in relation to your booking will be sent to the email address stated on the booking form.

All bookings must be made through our authorised representative. At the time of booking our booking form must be completed and submitted for approval.

In a booking with more than one participants the ‘Client’ will be deemed to have accepted the terms and conditions on behalf of all participants as part of their party, group, family and are to participant and/or take part in the accommodation, tour, activity, car rental, airport transfer booked with us. The ‘Client’ is the participant who makes the booking on behalf of all participants in a multi-participants booking and is named in the ‘Client’ field within the booking. Within these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added at a later date).

In order for us to process your request for reservations fully and provide you with the activity on your preferred date, we advise placing your order a minimum of 20 days prior to your travel date. All reservations are subjected to availability. Any disability requiring special attention should be reported at the time of booking. Etnika Travel will make all reasonable attempts to accommodate the needs of the disabled tour participant. In making a booking with Etnika Travel, whether directly through www.etnikatravel.com website or by e-mail, you and all members of your group are understood to have accepted our standard terms and conditions and in the case of group bookings (2 persons & more), that the person making the booking is responsible for making all members of his or her group aware of these conditions.

It is to be noted that www.etnikatravel.com does not display live availability for the various products featured on the website. All bookings will be confirmed by our authorised representative once a booking is made and as per the actual availability. It is recommended that you contact Etnika Travel before any online booking to confirm the availability for your desired dates and times.

Bookings can only be made by bank transfer. ALL BANKING CHARGES (Local & International) TO BE PAID BY THE SENDER.

Please refer to the product description for the price of each specific services. Prices advertised on www.etnikatravel.com include the price of providing the services, the cost of handling, booking fees and local taxes. it excludes all banking charges. Unless detailed otherwise in the specification of the services, these prices do not include any other service which is not detailed in the specification of the services. As we act only as an agent for our suppliers, we and our suppliers reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. Tours and services are subject to currency fluctuation. After you have booked, if the price of your booking changes in such a way, we will pass on the details of the change as soon as possible. Prices are based on the local tariffs offered by our suppliers. The prices for the activities on the website are in Euros. It is also possible to pay for the activities in US dollar and in Mauritian rupee, in such cases the price will be converted at the prevailing foreign exchange rate.

Child rates are available for children based on the age definition specific to that product.

The product offers are valid within the limits of the availability. These products are offered and supplied to the customer through our suppliers and third parties. The photos, illustrations and other promotional material used for the description of the activity are for the purpose of exemplifying products of the same type of service. We can’t guarantee that all photos advertised and used on this website illustrate the exact attraction as offered by the service provider. The only purpose of these photos is to give the customers a better understanding of the services from such category. The descriptions and illustrations on any of our literature and website are given as approximate representations only, and given in good faith. Please note that indicated return times are according to normal road and weather conditions and may change if conditions are unfavorable. Etnika Travel aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using our Websites and the Material.

No compensation of any kind or responsibility can be taken if, due to circumstances beyond our or our supplier’s control, for example, when we have to notify a change to your arrangements after departure, or we or our suppliers cannot supply your arrangements in full or in part as agreed, or you suffer any loss, injury, accident, or damage of any description to person or personal property. A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes, acts of god, natural or nuclear disaster, high level of water, technical or maintenance problems and bad weather situations or forecasts. Etnika Traevl also reserves the right to cancel scheduled tours and activities at any time in the event of hazardous weather conditions or unforeseen operational problems. Etnika Travel reserves the right to refuse admission to anyone at its sole discretion.

In order for us to process your order request in full and provide you with the activity you desire on your preferred specific date, we strongly advise that you will order the activity a minimum of 20 days prior to the date on which you would like to go/use the activity. All reservations are subjected to availability. In case you request to reserve a Tour or Excursion, activity for a specific date less than 10 days prior to the date on which you would like to go/use the activity, Etnika Travel cannot guarantee that the customer’s reservation will be confirmed or will be done successfully.

Whilst Etnika Travel is able to provide details on what we consider to be the minimum physical and health requirements for each of our tours/services, we are not medical experts. Etnika Travel’s agents do not provide medical advice. All Clients should consult their physician regarding their fitness for take part in particular tours/activities and such is under the direct responsibility of the client. Certain Tours/services may not be suitable for all clients due to restrictions posed by limitations in mobility, physical or cognitive disability, weight, pregnancy or various other physical or mental conditions. Mauritius Attractions encourages all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the clients’ travel with Etnika Travel. Additionally, it is the Clients’ responsibility to assess the risks and requirements of each Tour/service in light of such client’s limitations, physical and mental fitness and condition. Accordingly, and in case the clients, would not be able or would be prevented from participating or completing the activity/tour/package or any other due to physical limitation or due to medical condition, Etnika Travel has no liability to the clients for any cost or damage which they incur. Refund for the cost of any unused part of their tour/service to the clients is not compulsory and will be granted as per the discretion of Etnika Travel. Etnika Travel also reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by Etnika Travel, in its sole discretion.

In the unlikely event that you have any reason to complain or in case you experience any problems with your trip, tour or activity or any other services, this must be brought to the attention of the relevant supplier immediately so that action can be taken to remedy the problem. Unfortunately some problems cannot be dealt with quickly. If you remain dissatisfied, however, you must write to us within 5 days of the day of the activity, while mentioning your booking reference and full details of your complaint. The assistance we provide to resolve your complaint is provided on behalf of our suppliers in our capacity as agents only. We will do our best in order to claim from our supplier a full compensation on your behalf. Please note that If you fail to follow this simple complaints procedure, Etnika Travel will not be able to claim the compensation on your behalf, and accordingly the compensation of which you may otherwise have been entitled to may be affected or even lost as a result.

Etnika Travel cannot be held liable if a client’s personal belongings are damaged or stolen during his or her activities. It follows, therefore, that Etnika Travel is not obliged to reimburse its clients for damages in this regard. Each client has a personal responsibility to take due care and attention by keeping close watch on his or her personal belongings and to refrain from bringing valuables to the activity. Etnika Travel shall accept no responsibility for the loss of, or damage to, personal property or valuables. Insurance to cover the loss of baggage and valuables is also highly recommended and is not in any means included in any of our tours, activities or any other services.

Etnika Travel acts as a booking agent for the relevant suppliers for any service, activity, and/or any other service. Etnika Travel has no liability of any kind whatsoever to you or your group, or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your group, or your dependants may suffer unless caused by our own negligence. Etnika Travel and suppliers also accepts no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond our and the suppliers control. All matters referring to the attractions and activities supplied to the customer are in the sole responsibility of the Service Provider/third party. The Service Provider/third party will be sole responsible for providing the activity with due care, making sure that the service he provided will be of the highest quality, while keeping high service standards. By using Etnika Travel you agree to indemnify Etnika Travel and its employees against any liability, although we may at our discretion agree to assist in the resolution of problems, and take our own action against any supplier and this party who is in breach of its obligations.

As a customer of Etnika Travel you are responsible for you and your party’s/group actions and you are expected to respect your environment and other people around you. All suppliers have every right to terminate, your stay or activity under threat of vandalism, violence or any other behavior deemed inappropriate by them. You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. In any of these cases mentioned hereof all insurances will be invalidated and you will not have any entitlement to a refund, compensation or to cover any of your expenses of any kind whatsoever. In case of damages or loss caused by you or any member of your group, you will be responsible and liable for full payment for these damages. In some activities, such as diving, etc, Etnika Travel or our suppliers will request the customer to fill in and sign a waiver. In the case the customer denied to sign on such paper, the supplier could take the decision to exclude the client from that specific activity. No compensation or refund will be given in such a case.

Any claim or dispute will always be dealt with the best attention, as the person that takes the pains of submitting his claim is presumed to do so in good faith. In case of litigation, the client will at first deal with the company for an amicable solution of the problem. If a solution cannot be found, the Mauritian legal system will be the sole competent legal system.

The current terms and Conditions are subject to the Mauritian legal system. Any litigation relating to the commercial relationship existing between Etnika Travel and the client are submitted to the exclusive competence of the Mauritian jurisdictions.

 

Cancellation by Customer

If, for any reason, you decide to cancel your confirmed booking, you will be credited with the appropriate amount as per the cancellation policy applicable.

Please note that Etnika Travel charges different cancellation policies according to the services you have booked. Please make sure to read the terms and conditions of each services before confirming your booking.

Please note that the notice of cancellation will only be effective when it is received by E-mail sent to Etnika Travel: [email protected]

The cancellation charges are calculated as a percentage of the total order amount for the activity the customer would like to cancel.

The date of which we receive the customer’s written notification of cancellation is the date we will use in order to calculate the appropriate cancellation charge.

No refunds are available once a tour, activity or service has commenced, or in respect of any other services already utilized.

In the event that the excursion is cancelled by the local authorities or because of weather conditions, the excursion will be rescheduled on the following days or replaced by another tour.

If bad weather persists, you will be refunded the entire amount before your departure.

However, if the activity operates, rain or shine, and the customers decides not to go, the customer will be charged for the last minute cancellation.

In case of a “No Show” or in case a customer arriving late to an activity, the tour will leave on time and the client will be charged for a last minute cancellation.

If any member of your party is prevented from travelling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from travelling, you must inform Etnika Travel as soon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).

Etnika Travel is not responsible for and shall not be liable for any refund, or other loss arising due to any delay of Cruise lines or a change in docking place, missed flights including irregularity which may be caused by:

(1) any default, wrongful or negligent acts, or omissions of your Travel agency through which you made your booking for your cruise ship/plane.

(2) any defect in or failure of any vehicle, cruise ship , air craft, equipment, used or provided by your booking agency.

(3) any wrongful or negligent acts or omissions on the part of any other party not under Etnika Travel.

(4) Any delay in docking time/ landing time due to bad weather and sea conditions.

(5) Any miscommunication arising due to lack of communication means from your side to Etnika Travel.

Any loss resulting from the above should be reported to your travel Insurance.

Etnika Travel is therefore not liable for any claim arising out of any problem covered in this paragraph.

 

Cancellation by Etnika Travel:

In the unlikely event of the cancellation of an activity, attraction, package trip by Etnika Travel, we will:

Propose an equivalent trip and/or package to the client.

If the client chooses to refuse that option, then Etnika Travel shall provide 100% full money refund to the customer in the total amount paid by the customer to Etnika Travel for the activity which has been cancelled.

The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.

Refunds must be requested by sending an email to [email protected] to be eligible for consideration. Requests received by any other method including direct email to a staff member or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 5 calendar days from the day of the cancellation.

 

Photography/Video

Etnika Travel reserves the right to use any photograph/video taken at any event or during any travel activity, without the express written permission of those included within the photograph/video. Etnika Travel may use the photograph/video in publications or other media material produced, used or contracted by Etnika Travel, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact Etnika Travel by email on [email protected] of his/her intentions and include a photograph.

 

No copying or editing

No material from this website may be modified, copied, reproduced, republished, downloaded, posted, displayed, transmitted, performed, licensed, used to make a derivative work, transferred, sold or distributed in any way, without our prior written consent. You may not frame or mirror any material on this website on any other server or other location. Unauthorized use of any such material on any other website or computer environment or elsewhere is prohibited.

 

Privacy policy

At all times your information will be treated in accordance with Etnika Travel’s Privacy Policy, which is incorporated by reference into this Agreement and can be viewed at: https://www.etnikatravel.com/privacy-policies/

 

Reservation of rights: Changes to these terms

We reserve the right, in our sole discretion, to change these Terms at any time. Updated versions of the Terms will be posted here on this website and are effective immediately on posting. Please check frequently, especially before you use this website, to see if these Terms changed. Use of the website after any changes to the Terms constitutes your consent to the changes.

 

Right to correct errors/offers subject to availability

We reserve the right to correct errors. All services proposed on our website are subject to availability and may change without notice. In the event of a pricing error or omission, we reserve the right to adjust such pricing or make any other corrections.

 

Copyright

The information and images contained on this website, including downloadable files are protected by copyright. No part must be reproduced or reused for any other purpose without due acknowledgement and advance written permission of the copyright holder.

The content on this website is provided for information purposes only. While every effort has been made to ensure the accuracy and completeness of this information, Etnika Travel, makes no guarantee and accepts no responsibility for any errors or omissions it may contain. It is the responsibility of users to make their own decisions about the accuracy, reliability and correctness of information contained on these sites.

Copyright 2020 All Rights Reserved, Etnika Ltd.

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