Conditions

Price policy

• 0 to 3 years old: the excursion is free of charge
• 4 to 12 years old: child rate applies
• 13 years old and above: adult rate applies

Transportation

Transportation is not included in the excursion price. Rates exclude transfer, and you can add a private return transfer in the Extras section when you book.

Cancellation policy

If the excursion is cancelled by the local authorities or because of weather conditions, it will be rescheduled for the following days or replaced by another tour. If bad weather persists, you will be refunded the entire amount before your departure.

If you cancel

• 7 days before the excursion date: 100% refund
• 72 hours before the excursion date: cancellation penalty of 75% of the cost of the excursion
• Less than 72 hours before: cancellation penalty of 100% of the cost of the excursion
• Day of the excursion or no-show: cancellation penalty of 100% of the cost of the excursion

Safety and other conditions

• For safety, weather, road conditions or the park's opening hours, the programme and the timings may be adapted. Casela is open every day from 9 am to 5 pm, and closed on 25 December and 1 January
• Pick-up times are confirmed after booking. Guests must be ready on time, and late arrival or no-show is treated as a cancellation on the day
• Extra activities are subject to availability, weather and the park's rules, and each has its own minimum age, height and weight requirements. Guests must follow the instructions of the Casela team at all times
• Casela may suspend, modify or close an attraction for safety, maintenance, animal welfare or bad weather. Most activities continue in light rain or cloud. If an activity is cancelled by Casela and cannot be rescheduled, you are refunded. Guests who choose not to take part because of the weather are subject to a 100% cancellation fee
• If a guest does not follow the park rules or the safety instructions, Casela may stop the activity or refuse entry, without refund
• Outside food is not allowed inside the park. A bottle of water and baby food are permitted. If you plan to bring any kind of food, for example baby food or food for a medical or dietary need, please tell us before your visit so that we can check with the park. The park has several dining options at affordable prices
• Animal interaction activities end at 3:30 pm and the park restaurants close at 4 pm. We recommend arriving in the morning to enjoy the whole park
• For the walk with lions, please arrive at least 45 minutes before the departure time. Late arrivals are not refunded, and may be offered an interaction instead, if available
• Lunch is an optional extra, chosen from the park's menus when you book. Please tell us about any allergies or dietary needs when you book your lunch. The Biryani menu requires a minimum of 25 guests, and menus may change at the park's discretion
• Etnika Travel is not responsible for lost or damaged belongings, and we recommend travel insurance

Casela park rules

These rules are set by the park and apply to all guests.

• Children and babies: children under 12 must be accompanied by an adult at all times, and any child who is not accompanied will be refused access to rides and attractions. Any form a minor (under 18) must sign before an activity must be signed by the legal guardian, otherwise the minor cannot take part. Certain rides may be unsuitable for small children. The legal guardian is liable for any damage or injury caused by the child. Pushchairs are permitted, but the park is not pushchair friendly in all areas and may require climbing steps. Baby changing facilities are available at the Discovery Centre
• Security: for security reasons, Casela may check the contents of your belongings, and a guest who refuses may be refused entry without refund. Casela is not responsible for loss, damage or theft of belongings
• Personal belongings: vehicles and equipment for transporting people or objects, such as roller blades, scooters and bicycles, are not allowed unless required for medical reasons. Voluminous or heavy baggage is not permitted. Illegal substances, alcohol, glass bottles, balls, balloons, firearms and any dangerous or offensive object are forbidden. Belongings must not be left unattended, and valuables should be left behind. The park has a natural safari concept, so some attractions may be bumpy and dusty. Hold on well to your belongings
• Clothing and footwear: a decent, casual dress code applies. Footwear must be worn at all times, and shirtless or topless dress is not allowed. Fancy dress, costumes and masks are not allowed, unless a mask is required for medical reasons. Guests with inappropriate dress may be refused entry or asked to leave, without refund. Closed shoes are required for some activities, such as the Eco Rider
• Health, pregnancy and first aid: rides and some attractions require appropriate physical and mental health, for example no cardiac condition, hypertension, physical impairment, fracture or muscle pain, and no pregnancy. Guests must tell Casela about any relevant condition, and Casela may refuse participation for medical and safety reasons, without guaranteeing an alternative activity and without refund. Guests with epilepsy or sensitivity to camera flashes should not take part in rides with photo shots. First aid kits are available at all retail outlets, and most staff are trained in first aid

Payment and other important info

• Rates are quoted in Euro
• All extra activities must be booked at least 24 hours in advance
• Full payment is due upon confirmation of booking, and an invoice will be sent accordingly
• All banking charges are paid by the client
• If payment is not received before the excursion date (conditions apply), the booking will be invalid